GYM MEMBERSHIP TERMS AND CONDITIONS
Fixed or flexible: Choosing your contract
When you join AUT Millennium Gym, you sign a legally binding membership contract By agreeing to these terms and conditions you are committing to a minimum term (30days, one year or two years), and to pay fees for the minimum period you select. You can chose to pay up front for the entire term or set up a regular payment through direct debit or credit card. You must set up a regular payment before we commence your membership. If you want to end your membership after the minimum term has ended, you’ll need to notify us in writing.
Flexi contracts: The minimum term for all flexi contracts is 30 days after the first month you joined.
Fixed term contracts: You are agreeing to pay the offered rate on a regular basis for either a one year or two year contract. Once that’s over, you can cancel your contract – as long as you give us notice in writing. If you request a hold on your membership during the minimum term, this will extend the term further.
The easy way to pay: Direct Debit contracts
Unless you choose a lump sum payment option, all flexi and fixed term contracts need to be paid by direct debit or regular credit card payment. You can pay monthly or fortnightly.
Fees are paid in advance on set billing dates – monthly fees are due on the 20th of each month, while fortnightly fees are due every second Thursday of the month.
When you agree to our Terms and Conditions, you’re confirming the account details given to AUT Millennium are correct and that you’re authorised to use that account. That means, you’re either the account holder or you have authorisation to charge fees to the account, with the knowledge and consent of the holder.
If any payments are missed, you will not be able to access Gym facilities until you visit and pay what’s owing. If you don’t pay before the next due date, you’ll end up with two payments being charged – the overdue amount and next regular fee in advance. You must notify us of any changes to your bank details that may affect your payment to prevent any missed payments on your membership.
Failing to pay outstanding fees could mean you end up with an excessive amount owing. In that case, you can either arrange a payment plan or you could have your contract terminated with your details sent to a collection agency. If this happens, you will also be charged reasonable collection costs and solicitors fees. If your account in overdue by eight weeks or more, AUT Millennium have the right to cancel your membership immediately.
Taking a break: Temporary membership suspension
You are entitled to place your membership on hold for a maximum of 90 days per calendar year. This means you won’t be able to access the gym – but you also won’t be charged fees for that time.
The minimum term you can suspend your membership for is 30 days per time. You’ll need to make your request in writing and pay a $10 admin fee to activate the request. If you’re paying membership fees by direct debit, remember that your fees are due in advance, so you may have a fee charged for any future days unpaid. Once your suspension is over, your membership will automatically activate on the return date.
Remember that a suspended membership is not cancelling on flexible contracts. If you do decide to cancel during your suspension dates, you will need to reactivate your membership in order to cancel. As usual, you will need to apply in writing and give 30 days’ notice.
If you have chosen a lump sum membership, your expiry date will change if you apply for a suspension, so you don’t end up losing any days.
Saying goodbye: Cancellation
If you finish your minimum contract and want to leave, you can cancel your contract. You’ll need to give us at least 30 days notice in writing.
Cancellation starts from the date you notify us, not the date your minimum term ends. The final fees charged will be your membership fees up to the date of cancellation.
Taking a break: Temporary membership suspension
If you wish to transfer the remaining term of your fixed term contract you are responsible for finding someone to take over the term. A $120 transfer fee will apply. Notice must be given by you in writing, and the other party must set up Direct Debit or Credit Card payment at the time of transfer.
Keeping in touch: Email communication and changing terms
AUT Millennium Gym sends regular email updates to members. These include relevant information about the facilities, public holidays, closures, or events that could disrupt attendance.
Occasionally, our emails may also include changes to membership conditions including fee changes. If fees do change, we will give you at least one month’s notice in writing, by email and on our website. This time gives you a chance to cancel your membership if you choose to.
If you choose to opt out of email communications, you risk missing essential updates, and AUT Millennium Gym is not responsible for any information you do not see or are unaware of. Emails are subject to the Unsolicited Electronic Messages Act 2007.
Under 18? You’ll need to come see us in person
If you’re under 18 and want to sign up, you’ll need to apply at reception, not online. You’ll also need to get a parent or guardian to sign the consent form below before your membership can start.
Facility Rules/Code of Conduct
You agree to be bound by our gym Code of Conduct which can be found at gym reception and around the gym. We ask that you are respectful of other gym users and our gym space. You must uphold our health and safety standards. If you are deemed to be in breach of our code of conduct or health and safety standards we have the right to terminate your membership and issue a refund for any time owing. You must not carry out any illegal acts on the premises, engage in any solicitation of our members, aide unauthorised entry to the gym of another person or personal train any members. You must wear appropriate gym attire including closed shoes, swipe your membership card each time you access the gym and adhere to instruction from the gym staff.
By agreeing to the terms in this agreement you are declaring that you are medically fit and able to exercise. If you have any medical or health conditions, including injuries that may impact your ability to exercise you must advise the gym team so we can help you work out safely. You are responsible for notifying us of any change in health condition that may impact your ability to exercise. If you are unsure of your ability to exercise please speak to our gym team before commencing any exercise in the gym.