JOINING OUR SWIM SCHOOL
How do I enrol?
To enrol, please contact the Swim School team via email, phone or on our website. Please note that to secure your spot in a class, we do require the first two weeks of payment to be made, and your direct debit details to be on file for future automatic payments.
What should I bring to my child’s first lesson?
Please bring along suitable togs, goggles and a cap, all of which you can purchase here at AUT Millennium. Babies do not need to wear goggles and a cap for their lessons. Water babies and toddlers are required to wear swimming nappies, and these are available for purchase at our Main Reception.
We do not allow rash tops or beach shorts for lessons. These are great for the beach, but they create a drag which makes learning to swim difficult.
We also recommend you bring warm clothing and a beanie in the cooler months to keep children warm after lessons during the colder months.
I’m an adult learner – what do I need to know?
We have evening adult classes with three levels – beginner, learner and breather. Please bring along a swim cap, towel and goggles, and something warm to change into after your lesson. Please do not wear a rash shirt as this makes learning to swim more difficult.
We offer a free assessment lesson if you are not sure which level would suit you. If you are a competent swimmer but would like to focus on technique or fitness, we recommend our Adult Swim Squad, which has lunchtime and evening sessions.
For more information, see our website:
www.autmillennium.org.nz/adult-swim-lessons
LESSON INFORMATION
What is the ratio of teachers to children in your classes?
• Water Babies & Toddlers 2:10
• Preschool 1:4
• School Age 1:4 to 1:5
• Squads 1:6 to 1:8
• Morning Fitness Squad 1:16
• Afternoon/Weekend Fitness Squad 1:16
• Adult lessons: 1:4
How do I get my child’s swimming assessed?
We assess all of our swimmers at least twice a year to provide feedback and determine if they are ready to move up levels. Our supervisors and teachers also will assess students throughout the year if they believe they might be ready to move up. If you would like your child to be assessed, please chat to the Supervisor on pool deck.
Do you focus on distance or technique?
Our focus is on technique, and the distance will come. We focus on all four strokes – freestyle, backstroke, breaststroke and butterfly. We also teach tumble turns, underwater starts and other aspects of competitive swimming.
Why isn’t my child improving quickly?
Learning to swim takes time – practice, persistence and patience. This is why we recommend starting the learning to swim journey as early as possible. Attendance and consistency is key. Please ensure you attend all the lessons and make learning to swim a priority in your child’s education.
Children have different ways of interpreting information, and we all have different physical capabilities. Because of this, try not to compare your child to any other children. If you would like to support their swimming progress, take them for a swim in between lessons, and take part in our holiday intensive lessons.
PAYMENT INFORMATION
What is the cost of the swimming lessons? (per class)
| Baby and Toddler Learn to Swim | $16.50 |
| Pre School, School Age & Squads | $21.00 |
| Adult Learn to Swim | $23.00 |
| Morning Fitness Squad | $13.00 |
| Afternoon/Weekend Fitness Squad | $17.50 |
How do I pay for the classes?
Payment is made via direct debit fortnightly on Thursdays. If the Thursday falls on a public holiday, payment will come out on the next working day.
There will be no lessons on public holidays or through the following school holiday dates:
Friday 15 April – Sunday 1 May
Monday 11 July – Sunday 24 July
Monday 3 October – Sunday 16 October
Monday 19 December – Monday 30 January 2023
Payments will be automatically adjusted to reflect the number of lessons you have in the current fortnight.
You‘re able to check your lesson and payment breakdown in you online member portal: www.autmillennium.org.nz/portal. This will show you the next six months’ worth of lessons and payments.
You are also able to make payments directly through your member portal, where you can update payment details if required.
Can I pay on a weekly basis for the lessons?
Once you enrol, you are welcome to access your personal profile on the member portal, where you can make as many additional payments in advance as you choose. Lessons need to be paid in advance – if you have not paid in advance for a lesson, we may not let you in the pool. Online portal will show you the next six months’ worth of lessons and payments.
Please note we still need to have direct debit details on file to secure your spot in the lessons.
OUR MEMBER PORTAL
What can I do in the member portal and how do I access it?
You will find your member portal at www.autmillennium.org.nz/portal
Once you’ve created your account, you’ll be able to view upcoming lessons for all swimmers connected to your membership, see upcoming payment dates and amounts, and update your personal or payment details as required. If your account was created by our Customer Care team, click “Forgot Password” to reset your password to one you’ll remember.
Can I update my details on the portal?
Yes. You are able to update phone numbers, home address and also credit card and bank account details.
What do I do if I’m having trouble with my member portal?
Email us at [email protected]
What do I do if I forget my password?
You can reset your password on the main login page of our member portal:
www.autmillennium.org.nz/portal
IMPORTANT DATES
What are the beginning and end dates for the year?
Swim School will finish for 2022 on Sunday 18 December.
In 2023, classes will start on Tuesday 31 January.
Do you follow the school terms?
Yes. The AUT Millennium Swim School lessons run on a continuous basis stopping only for breaks over the Christmas/New Year period, school holidays and statutory holidays.
There will be no lessons on the following 2021 School Holiday dates:
Friday 15 April – Sunday 1 May
Monday 11 July – Sunday 24 July
Monday 3 October – Sunday 16 October
Monday 19 December – Monday 30 January 2023
If you are keen to keep swimming during the school holidays, keep an eye out for our Holiday Intensive lesson schedule.
MISSED LESSONS
What if I miss a lesson?
You are responsible for ensuring that your child attends the classes they are committed to. We do not offer make up lessons, credit or refunds for missed lessons. In circumstances relating to medical issues or injury, at the manager’s discretion, we can offer a credit if you have a medical certificate and are unable to attend multiple lessons.
What happens when the pool is closed?
On occasion, we will need to close one of the pools due to an event or maintenance. You will not be charged for the lessons you miss and we will notify you about the closure as soon as possible.
We notify you via email, your member portal, posters, the AUT Millennium website, social media and our Swim School notice board and newsletters. We may also send text messages. It is your responsibility to be aware of any upcoming pool closures and ensure we have up-to- date contact details.
FINISHING SWIM SCHOOL
What do I do if I would like to cancel?
Please notify the customer care team in writing before the next direct debit date (i.e. before the fees for the next fortnight’s lessons are debited from your account). There is a non-refundable two-week commitment period with each fortnightly direct debit, so please be sure to let us know as soon as you are wanting to cancel, and we will let you know when your last class/payment will be.
Cancellation forms are available from the reception desk or alternatively you can email [email protected]
When should my child stop swimming?
Water Safety NZ recommends that if you or your child are going to be swimming at the beach, river or lake or doing any aquatic activity on the water, the minimum survival distance is 200 metres of continuous swimming. If you or your child are not able to maintain this distance, swimming lessons and or regular swimming should be part of your routine. There’s also excellent health benefits, and swimming can be a great way to maintain fitness levels and cross-train for other sports. We have fitness squads for advanced swimmers to maintain their fitness and technique.
