SWIM SCHOOL TERMS & CONDITIONS- Adult Lessons
Welcome to the AUT Millennium Swim School
Below are the Terms and Conditions regarding our Adult lessons. Please read these carefully.
1 IMPORTANT DATES
Swim School lessons run through the year, with the exception of school and public holidays and pool closures, which you will not be charged for. We do have a shutdown period over Christmas and New Year. Lessons recommence in January – you will be notified of the exact date by email and on our website.
2 MEMBER PORTAL
We have an online member portal to help you keep track of your Swim School membership, such as bookings and payments. In our communications with you, we’ll ask you to refer to information or take action in the member portal. This can be accessed via the following website: www.autmillennium.org.nz/portal
Payment for the first two weeks of lessons must be made at the time of booking.
1. Fees for swimming lessons depend on how many lessons you have per week. The fees for lessons are set out on our website and available at both Swim School Reception and the National Aquatic Centre Reception.
2. Payment is made in advance by fortnightly direct debit on Thursdays until you decide to cancel your swimming lessons in accordance with these Terms and Conditions. If the Thursday falls on a public holiday, payment will come out on the next working day. You will be able to see upcoming payments in your member portal.
3. When you agree to our Terms and Conditions, you’re confirming the account details given to AUT Millennium are correct and that you are authorised to use that account. This means, you are either the account holder or you have authorisation to charge fees to the account, with the knowledge and consent of the holder.
4. The AUT Millennium Swim School lessons run on a continuous basis, stopping only for breaks over the Christmas/New Year period, school holidays, and statutory holidays.
5. AUT Millennium reserve the right to change lesson fees, lesson timetables and teachers by giving you written notice by email (four weeks for fees changes, two weeks for timetable or teacher changes). If you do not accept the change, you have the right to terminate the lessons (without penalty) by giving us notice in writing at least two weeks before the change comes into effect.
4 NON-PAYMENT AND CANCELLATION
After 2 weeks of non-payment, your Swim School membership will be cancelled.
If you wish to cancel your swimming lessons, you must provide the Swim School with notice of cancellation in writing prior to the next direct debit date (i.e. before the fees for the next fortnight’s lessons are debited from your account). Cancellation forms are available from the Swim School Reception desk or alternatively you can email [email protected]
5 MISSED LESSONS POLICY
You are responsible for ensuring that you attend the classes that you are committed to. We do not offer makeup lessons, credit or refunds for missed lessons. If you are going away for an extended period of time or have a medical certificate please contact the Customer Care team [email protected] In circumstances relating to medical issues and/or injury, at the manager’s discretion, we can offer credit if you have a medical certificate and are unable to attend lessons.
Lessons stop during the school holidays. The Swim School does not operate on New Zealand public holidays or over Easter weekend. If your lesson happens to coincide with one of these days, you will not be charged for that lesson. Any closures for public holidays will be confirmed via our Swim School e-newsletter, Goggle Gossip.
6 SAFETY PROCEDURES
AUT Millennium has procedures in place which ensure that we comply with ACC Pool Safe Requirements.
• For health and safety reasons, there is to be no running around the pool area.
• Swimming students must not be in the pool before their teacher has asked them to enter.
• Children under the age of 10 years old must be actively supervised by a parent/caregiver over the age of 17 years.
7 PLASTIC SWIPE CARDS
You will be issued with a swipe card. These cards are valid for use whilst you are enrolled and payment has been received for the lessons.
These cards are $5.00 to replace and must be returned upon termination of your lessons otherwise you will be charged a $5.00 replacement fee.
8 REQUIRED SWIMWEAR FOR LESSONS
We believe that swimming in rash shirts and board shorts is a disadvantage due to the drag that is created in the water. This swimwear is great for the beach and to protect you from the sun, but makes learning to swim difficult. You can purchase appropriate swimwear and aquatics equipment on site at AUT Millennium or at the National Aquatic Centre. We highly recommend you wear a cap for swimming lessons. This helps you keep warm and keeps the hair out of your face.
Required togs are:
• Women: Speedo type togs (no rash vests or board shorts), goggles, swim cap
• Men: Speedo type briefs/shorts, goggles, swim cap
AUT Millennium offers a limited range of swimwear for both men and women. Swim School members are entitled to 10% discount off all our swimwear and swim accessories.
From time to time we have visitors come into the centre to photograph the facility or children swimming. We wish to assure all that we do not allow any photography without first gaining the person, parent or caregiver’s permission.
If you wish to take photos within the facility, then permission will need to be obtained from Swim School reception, as well as any person, parent or caregiver of any child who may be featured in the photo.
From time to time AUT Millennium may take photos or videos for marketing purposes (including for use on the AUT Millennium website, in email newsletters, and in other marketing and advertising materials). If any person can be identified in any such photo or video, AUT Millennium will first ask that individual (or, if a child, their parent or guardian) for permission to use their image in this way. Any photos or videos taken for marketing purposes will not be used by AUT Millennium for any other purpose.
9 POOL CLOSURES
On occasion, we will need to close one of the pools due to an event or maintenance. You will not be charged for the lessons you miss and we will notify you about the closure as soon as possible. We notify you via email, your member portal, posters, the AUT Millennium website, and our Swim School notice boards. It is your responsibility to be aware of any upcoming pool closures and ensure we have up-to- date contact details.
10 FACILITY RULES
You agree to be bound by our Pool Rules . We may amend our Pool Rules from time to time at our discretion by giving you at least one month’s notice in writing, either by email or on our website. If you do not accept these changes you have the right to terminate this agreement without penalty.
You must not carry out any illegal acts on centre premises and you must comply with our health and safety requirements, including those directed to your own health and safety.
If you experience an injury or illness in our facilities during lesson time, AUT Millennium Swim School will not be liable for any claims or expenses related to that treatment or subsequent treatments. Injury compensation in New Zealand is covered by the Accident Compensation Act 2001.
Patrons must follow staff instructions and refrain from behaviour that could cause injury, offence or harm to other patrons or property. Language or behaviour that may be considered indecent, obscene, disorderly or improper is prohibited.
Parents and caregivers are responsible for the appropriate behaviour and conduct of the children in their care. Please ensure that your child complies with these rules as applicable to him or her.
If you carry out any activity which we consider is offensive or a danger to you or any person, AUT Millennium can ask any patron to leave the premises.
11 TERMINATION OF THIS AGREEMENT BY AUT MILLENNIUM
AUT Millennium may terminate this agreement and your entitlement to use our facility if you:
a. Fail to comply with our “Pool Rules “.
b. Fail to make a payment to us when due after AUT Millennium has notified you in writing and given you 14 days to remedy the default.
c. Knowingly assist any unauthorised person with entry into our facility.
12 EMAIL COMMUNICATION
AUT Millennium Swim School sends regular email updates to families. These include relevant information about the facilities, public holidays, closures, or events that could disrupt lessons.
Occasionally, our emails may also include changes to lessons, including fee changes. If fees do change, we will give you at least one month’s notice in writing, by email and on our website. This time gives you a chance to cancel lessons if you choose to.
You can at any time opt out of receiving commercial electronic messages (ie emails which market or promote AUT Millennium goods and services) under the Unsolicited Electronic Messages Act. Should you choose to unsubscribe, we ask you to take note of messages on our noticeboards and social media to ensure you’re up to date with events, closures and important information You will still however be able to receive emails and SMS messages which relate to your membership with AUT Millennium Swim School in relation to your membership conditions, event closures, fee changes and other changes to your membership conditions.
13 OUR LIABILITY TO YOU
You have rights and remedies available to you under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 which cannot be contracted out of. Nothing in these Terms and Conditions excludes, restricts or modifies the application of any provision of those Acts, your ability to exercise any right or remedy that you may have under those Acts or our liability to you under those Acts. Subject to your rights under these Acts and provided we act with reasonable care and skill, AUT Millennium will not be liable to you for any direct, indirect or consequential loss or damage or injury of any kind to you or your property, however it arises.
AUT Millennium will not be obliged to give you any refund if your child/children fails to attend swimming lessons.
7 VARIATION OF TERMS AND CONDITIONS
AUT Millennium may vary these Terms and Conditions from time to time, however any changes will only take effect at least one month after the date of notice. Notice will be given by email, by posting a notice on our website and by posting a notice on the notice boards at AUT Millennium’s facility. It is your responsibility to ensure that we have up-to-date contact details. If you do not accept any changes that we make to these Terms and Conditions, you may terminate this agreement without any penalty by giving us notice of termination in accordance with clause 2.